Shipping Policy
Effective Date: 21 September 2026
Thank you for shopping with ReleaseCup. We aim to make delivery simple, trackable and transparent.
Free Tracked Shipping
ReleaseCup currently provides FREE tracked shipping on eligible orders. Where a different shipping charge or service applies, this will be displayed at checkout before payment.
Order Processing
Orders are normally prepared for shipment shortly after they are placed. Processing generally takes approximately 1–3 business days.
Processing times may be longer during major sales, public holidays, product launches or high-volume periods. Business days do not include weekends or public holidays.
Delivery Time
Please allow up to 14 business days for delivery.
Delivery times are estimates and are not guaranteed. Some orders may arrive sooner.
Delays may occasionally occur because of carrier congestion, customs, weather, public holidays, transportation disruptions, remote destinations or other circumstances outside ReleaseCup's reasonable control.
Tracking
Once your order has been dispatched, tracking information will be provided where available. Tracking information may take approximately 24–48 hours after dispatch to begin displaying movement. Customers should use the tracking information provided to follow the latest delivery status.
Multiple Packages
In some circumstances, products from the same order may be shipped separately. If this happens, packages may arrive on different days.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your address, contact support@releasecup.com as soon as possible. We will attempt to correct the address before dispatch but cannot guarantee changes after fulfilment has begun.
ReleaseCup is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to sender because of incorrect address information, additional shipping charges may apply before it is sent again.
Orders Already in Transit
Once an order has been processed and entered the delivery network, we may be unable to cancel or redirect it. Customers should continue monitoring the tracking information until delivery. If you wish to return an eligible item after receiving it, our Refund Policy applies.
Delayed Orders
Carrier tracking may occasionally remain unchanged for several days while a parcel moves between facilities. This does not necessarily mean the parcel has been lost.
If your order has exceeded the expected delivery timeframe, contact support@releasecup.com and include your order number. Our team will review the available tracking information and assist where appropriate.
Lost Packages
If tracking indicates that a package may have been lost in transit, contact our support team. We may investigate the shipment with the relevant carrier or fulfilment provider before determining the appropriate resolution.
Delivered but Not Received
If tracking shows that an order has been delivered but you cannot locate it, please check around the delivery location, ask other household members, check with neighbours where appropriate, review any safe-drop location, and contact the delivery carrier using the tracking information.
If you are still unable to locate the parcel, contact support@releasecup.com.
Customs and Import Charges
International shipments may occasionally be subject to customs, taxes, duties or other government charges depending on the destination. Where such fees are imposed by local authorities and are not expressly included at checkout, they are generally the responsibility of the recipient.
Shipping Delays Outside Our Control
ReleaseCup cannot guarantee carrier delivery dates and is not responsible for delays caused by events outside our reasonable control. We will nevertheless provide reasonable support when customers experience delivery problems.
Contact
For delivery assistance contact support@releasecup.com.