Refund Policy

Effective Date: 21 September 2026

We want customers to feel confident when ordering from ReleaseCup.

ReleaseCup provides a 60-Day Money-Back Guarantee for eligible unopened and unused products, subject to the conditions below.

60-Day Money-Back Guarantee

You may request a return within 60 days of receiving your order if you have changed your mind or decide you no longer want the product.

To qualify under this voluntary guarantee, the product must be completely unused, unopened, remain in its original sealed packaging, be in the same condition in which it was delivered, include all original components, accessories and packaging, and show no evidence of use, wear, damage or alteration.

Important

The 60-Day Money-Back Guarantee is not a 60-day product trial.

Once a ReleaseCup product has been opened or used, it is not eligible for a change-of-mind return under this voluntary guarantee.

This restriction does not limit any rights you may have where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise protected by applicable consumer law.

Starting a Return

Before returning anything, contact support@releasecup.com.

Please include your order number, the email used for the order, the item you wish to return and your reason for requesting the return. Returns sent without contacting our support team first may experience delays in processing.

Return Inspection

All returned products are inspected before a refund is approved. If a returned product has been opened, used, damaged after delivery, altered, returned without required components, or returned in materially different condition, the return may be declined where permitted by law.

Change-of-Mind Return Shipping

Customers are responsible for reasonable return-shipping costs for voluntary change-of-mind returns unless ReleaseCup agrees otherwise. We strongly recommend using a trackable return service. ReleaseCup is not responsible for change-of-mind returns lost before they reach the designated return destination.

Refund Processing

Once an eligible return has been received and inspected, we will notify you regarding approval. Approved refunds will be issued to the original payment method. After a refund has been processed by ReleaseCup, your payment provider or bank may require additional time to display the funds.

Original Shipping Charges

Where a customer paid an original shipping charge, that charge may be non-refundable for a voluntary change-of-mind return except where required by law.

Faulty, Damaged or Incorrect Products

The unopened and unused requirement described above applies to voluntary change-of-mind returns. It does not remove rights available under applicable consumer law.

If your product arrives damaged, has a manufacturing fault, is materially different from what was ordered, is unsafe, or otherwise fails an applicable consumer guarantee, contact support@releasecup.com as soon as reasonably possible with your order number and details of the issue.

Photos or videos may be requested where reasonably necessary to understand the problem. Depending on the circumstances and applicable consumer law, the appropriate remedy may include repair, replacement, refund or another legally required solution.

Products Damaged Through Misuse

The voluntary guarantee and statutory remedies do not generally cover problems caused by misuse, failure to follow instructions, accidental damage after delivery, unauthorised modification, improper storage or normal wear and tear where those circumstances caused the problem.

Hygiene and Skin-Contact Products

Because ReleaseCup products are used in direct contact with the body, opened or used products cannot normally be returned simply because a customer changes their mind. This does not affect rights relating to genuine faults or other rights that cannot lawfully be excluded.

Order Cancellations

Contact support@releasecup.com immediately if you wish to cancel an order. We will attempt to assist before fulfilment begins. Once the order has been processed, shipped or entered the delivery network, cancellation may no longer be possible.

The customer may then use the return process after delivery if the order qualifies under this policy.

Sale and Promotional Orders

Eligible products purchased during a sale or promotion remain covered by this Refund Policy unless clearly stated otherwise. Statutory consumer rights are not removed because an item was purchased on sale.

Consumer Rights

This Refund Policy provides additional voluntary return rights and does not exclude or restrict consumer rights that cannot legally be excluded.

Contact

For returns, refunds or order issues contact support@releasecup.com.